Shipping policy
FREE US SHIPPING:
- We offer free tracked US shipping via UPS. You'll get an email once your package is en route, and it should arrive within 3-5 business days. You can opt in for delivery updates, too!
RELIABLE INTERNATIONAL SHIPPING:
- We offer reliable tracked worldwide shipping via UPS or DHL. The price varies based on location, and is automatically calculated at checkout. You'll get an email once your package is en route, and it should arrive within 3-5 business days. You can opt in for delivery updates, too!
- ALL INTERNATIONAL SALES ARE FINAL. We do not accept international returns under any circumstances. If you think you have a special case, contact us via DM.
- International customers are responsible for any duties, taxes, VAT, or import fees required by their country. These charges are determined by your local customs authority and are not included in our pricing or shipping costs. We always mark packages as "vintage" on customs forms, because certain countries do not charge import taxes on vintage goods. We have zero control over these fees, and they may be non-refundable. Under no circumstances will we refund these fees to you out of our own pocket.
DELIVERY & LIABILITY:
- Once a package is marked as delivered by the carrier, it is considered delivered. We are not responsible for lost or stolen packages once delivery is confirmed. If you are concerned about delivery, please opt in for signature confirmation at checkout.
- Customers are responsible for entering the correct shipping address. We are not responsible for orders shipped to incorrectly entered addresses.
- If you are unable to locate your package, please first check with your building/mail room, neighbors, and any secure delivery locations. In most cases, packages turn up shortly after delivery.
- If your package is in fact lost, we will file a claim with Shopify. Please note, asking us to file a false claim of non-delivery is considered mail fraud and is a federal offense. We take these matters seriously and reserve the right to report fraudulent claims. The shipping carrier may use GPS tracking data, photographic evidence, and delivery confirmation to verify the drop-off location.
- This also goes for contents within the package. We document all items prior to shipment. Any discrepancies upon return may result in refusal of refund. If you attempt a chargeback or file a dispute with your bank before contacting us to resolve an issue, you may result in being banned from future purchases.
- MISTAKE ORDERS: By purchasing, you acknowledge that you have reviewed all product details and images prior to checkout. All orders are considered final once placed. If you placed an order by mistake, contact us via DM. We may be able to cancel it at our discretion. Our restocking fee applies to cover non-refundable processing costs. Orders often ship very quickly, so cancellation may not be possible. Once an order has shipped, no changes or cancellations can be made.