Refund policy
RETURNS & REFUNDS
We accept domestic returns within 7 business days of delivery. We stand behind every piece we sell and professionally test the gold content and stones on every piece. All information on our antique pieces is in the description, including size, weight, condition, etc. As all pieces are vintage or antique, minor wear is expected and considered part of the character of the piece. These are not defects. We are not responsible for damage that occurs after delivery, including wear, improper handling, or third-party repairs.
If for some reason you're not happy with your piece, please go to your account and request a return (return shipping and restocking fee apply). If you think you have a special case, contact us via DM. Once a return is approved, the item must be shipped back within 5 business days or the return will be voided.
We do not offer exchanges. If you'd like a different item, please place a new order and return the original.
Please note, we absolutely cannot accept returns on gift cards, items on sale, custom-sized items, or items that have been otherwise altered since delivery. We are not responsible for orders paid with installments via ShopPay— generally their terms are non-refundable, please speak with them.
We will provide a return label and you are responsible to package it with care and drop it off at USPS. Please note, we are not responsible for return packages lost or damaged in transit. We strongly recommend securely packaging your return. Items must be returned in the exact condition they were received, and with no signs of damage or alteration. We reserve the right to refuse returns that do not meet these conditions.
We subtract a flat $20 shipping fee to cover shipping both ways, plus a 2% restocking fee. If you feel that your return is a special case, contact us via DM. Refund details will be sent via email (and will be applied to your original method of payment). If your refund is not reflected in your bank account after 5 business days, contact your bank. If you’ve done this and still have not received a refund, please contact us via DM
INTERNATIONAL ORDERS:
ALL INTERNATIONAL SALES ARE FINAL. We do not accept international returns under any circumstances. If you think you have a special case, contact us via DM.
International customers are responsible for any duties, taxes, VAT, or import fees required by their country. These charges are determined by your local customs authority and are not included in our pricing or shipping costs. We have zero control over these fees, and they may be non-refundable. Under no circumstances will we refund these fees to you out of our own pocket.
DELIVERY & LIABILITY:
Once a package is marked as delivered by the carrier, it is considered delivered. We are not responsible for lost or stolen packages once delivery is confirmed. If you are concerned about delivery, please opt in for signature confirmation at checkout.
Customers are responsible for entering the correct shipping address. We are not responsible for orders shipped to incorrectly entered addresses.
If you are unable to locate your package, please first check with your building/mail room, neighbors, and any secure delivery locations. In most cases, packages turn up shortly after delivery.
If your package is in fact lost, we will file a claim with Shopify. Please note, asking us to file a false claim of non-delivery is considered mail fraud and is a federal offense. We take these matters seriously and reserve the right to report fraudulent claims. The shipping carrier may use GPS tracking data, photographic evidence, and delivery confirmation to verify the drop-off location.
This also goes for contents within the package. We document all items prior to shipment. Any discrepancies upon return may result in refusal of refund. If you attempt a chargeback or file a dispute with your bank before contacting us to resolve an issue, you may result in being banned from future purchases.
MISTAKE ORDERS: By purchasing, you acknowledge that you have reviewed all product details and images prior to checkout. All orders are considered final once placed. If you placed an order by mistake, contact us via DM. We may be able to cancel it at our discretion. Our restocking fee applies to cover non-refundable processing costs. Orders often ship very quickly, so cancellation may not be possible. Once an order has shipped, no changes or cancellations can be made.